Partner FAQs

Looking to Partner with us on E‑Invoicing?
Here’s Everything you Need to Know.

These FAQs are for tax, audit, advisory, ERP, and implementation partners who want to work with SunTec to deliver UAE e-invoicing for their clients. They explain how partnerships work in practice, where you add value, how SunTec supports you, and how we can jointly go to market.

Explore the Key Topics your Peers are Curious About

1. Partner Types and Roles

Q1. What types of partners does SunTec typically work with?

SunTec works with a broad and growing partner ecosystem, including:

Tax and VAT advisory firms supporting multiple corporate clients
Audit and accounting firms advising on compliance, controls, and readiness
System integrators and implementation partners who own ERP and integration work
ERP vendors and ISVs looking to embed a compliant UAE e-invoicing backend

Many of our partners manage portfolios of 100–300+ clients across sectors such as manufacturing, logistics, trading, hospitality, real estate, and services, and use SunTec as their preferred ASP and platform layer.

Q2. What role does our firm play versus SunTec?

Think of this as a clear division of strengths.

You remain the trusted advisor and delivery lead for your clients. Typical partner-led activities include:

Explaining the mandate and helping clients understand what really applies to them
Running readiness and impact assessments
Advising on entity, TIN, and group structures
Designing process and ERP changes
Leading implementation, change management, and ongoing support

SunTec provides the certified ASP and e-invoicing platform underneath. This lets you focus on high-value advisory and services, while we handle regulatory connectivity and technology complexity.

Q3. Do we need a strong IT team to partner with SunTec?

Not at all.

We work successfully with:

SunTec’s engagement models are flexible. Where needed, we can also work alongside third-party integrators, so you don’t need to build capabilities overnight.

2. Responsibilities and Engagement Models

Q4. How are responsibilities usually split?

While this can be tailored per engagement, a common model looks like this:

SunTec typically handles:

The ASP and e-invoicing platform (Access Point + Processor)
Regulatory updates and Peppol / authority integrations
Platform configuration and core integrations (where agreed)
Platform operations, security, availability, and performance
Level-3 support for platform and network issues

Partners typically handle:

Client education and mandate interpretation
VAT, legal, and process advisory
Readiness assessments and gap analysis
ERP and system design, build, and testing (where you have IT capability)
Level-1 (and often Level-2) client support

The exact split is agreed upfront and documented—no ambiguity for you or the client.

Q5. What commercial models are available?

Today, SunTec primarily operates a referral-based model, with a one-time referral fee per successful deal.

As partnerships mature, we’re open to evolving models (including resale or recurring constructs), which would be clearly defined in updated partner agreements.

Q6. Who contracts with the end customer?

We support multiple structures:

We’re flexible and align to what best suits your client relationships and risk model.

3. Managing Many Clients and Many ERPs

Q7. We support hundreds of clients on different ERPs. Is that realistic?

Yes—this is very common.

To make this manageable, SunTec provides:

You don’t need perfect information upfront—reasonable estimates are enough to get started.

Q8. How should we help clients get “e-invoice ready”?

We recommend positioning readiness around four simple workstreams:

1. Entity & TIN mapping – ensuring every UAE entity is clearly defined

2. Master-data clean-up – customer and supplier TINs, mandatory fields

3. ERP impact assessment – confirming data availability and extraction options

4. Program planning – sequencing entities against mandate timelines

SunTec supports you with checklists, templates, and data dictionaries, so you don’t have to build these from scratch.

Q9. How should we handle very small or low-volume clients?

For SMEs and micro-entities, deep integration is often unnecessary.

A common partner-led approach is to:

This keeps delivery efficient and commercially viable.

4. ERP and ISV Enablement

Q10. How does an ERP or ISV typically integrate with SunTec?

Most ERP/ISV partners follow a reusable connector approach:

You build once and reuse across clients—SunTec owns the regulatory and ASP layer.

Q11. What integration formats and APIs do you support?

While the Peppol network mandates Pint AE XML, integration with SunTec is designed to be practical.

We provide:

All security and authentication details are shared post-NDA.

Q12. We already support India or Saudi Arabia with other providers. Is that a problem?

Not at all.

SunTec can:

This lets you move at your own pace.

5. Onboarding and Enablement

Q13. What is the process of becoming a SunTec partner?

Typically:

1. Introductory discussion on your client base and goals

2. NDA

3. Client segmentation and pipeline discussion

4. Commercial agreement

5. Enablement sessions for sales, advisory, and technical teams

We aim to get you market-ready quickly, not bogged down in process.

Q14. What extra steps apply for ERP vendors and integrators?

ERP and ISV partners follow a deeper technical path:

This answers the practical “how do we start end-to-end?” question.

Q15. What enablement does SunTec provide?

Depending on partner type, this includes:

Enablement is tailored—not one-size-fits-all.

6. Positioning and Go-to-Market

Q16. How should we position SunTec to clients?

Partners typically position SunTec as:

In short: a long-term platform, not just a compliance checkbox.

Q17. Can SunTec support government or semi-government entities?

Yes. We regularly support early technical and security discussions for public-sector and government-linked organizations.

Q18. How do partners build revenue around SunTec?

Common revenue streams include:

SunTec’s platform revenue complements—not replaces—your services.

Q19. How do we collaborate on go-to-market?

We support:

Q20. What if a client already has another ASP?

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Partner FAQs

Looking to Partner with us on E‑Invoicing? Here’s Everything you Need to Know.

Explore the Key Topics your Peers are Curious About

1. Partner Types and Roles

Think of this as a clear division of strengths.

You remain the trusted advisor and delivery lead for your clients. Typical partner-led activities include:

SunTec provides the certified ASP and e-invoicing platform underneath. This lets you focus on high-value advisory and services, while we handle regulatory connectivity and technology complexity.

Not at all.

We work successfully with:

SunTec’s engagement models are flexible. Where needed, we can also work alongside third-party integrators, so you don’t need to build capabilities overnight.

2. Responsibilities and Engagement Models

While this can be tailored per engagement, a common model looks like this:

SunTec typically handles:

Partners typically handle:

The exact split is agreed upfront and documented—no ambiguity for you or the client.

Today, SunTec primarily operates a referral-based model, with a one-time referral fee per successful deal.

As partnerships mature, we’re open to evolving models (including resale or recurring constructs), which would be clearly defined in updated partner agreements.

We support multiple structures:

We’re flexible and align to what best suits your client relationships and risk model.

3. Managing Many Clients and Many ERPs

Yes—this is very common.

To make this manageable, SunTec provides:

You don’t need perfect information upfront—reasonable estimates are enough to get started.

We recommend positioning readiness around four simple workstreams:

1. Entity & TIN mapping – ensuring every UAE entity is clearly defined

2. Master-data clean-up – customer and supplier TINs, mandatory fields

3. ERP impact assessment – confirming data availability and extraction options

4. Program planning – sequencing entities against mandate timelines

SunTec supports you with checklists, templates, and data dictionaries, so you don’t have to build these from scratch.

For SMEs and micro-entities, deep integration is often unnecessary.

A common partner-led approach is to:

This keeps delivery efficient and commercially viable.

4. ERP and ISV Enablement

Most ERP/ISV partners follow a reusable connector approach:

You build once and reuse across clients—SunTec owns the regulatory and ASP layer.

While the Peppol network mandates Pint AE XML, integration with SunTec is designed to be practical.

We provide:

All security and authentication details are shared post-NDA.

Not at all.

SunTec can:

This lets you move at your own pace.

5. Onboarding and Enablement

Typically:

1. Introductory discussion on your client base and goals

2. NDA

3. Client segmentation and pipeline discussion

4. Commercial agreement

5. Enablement sessions for sales, advisory, and technical teams

We aim to get you market-ready quickly, not bogged down in process.

ERP and ISV partners follow a deeper technical path:

This answers the practical “how do we start end-to-end?” question.

Depending on partner type, this includes:

Enablement is tailored—not one-size-fits-all.

6. Positioning and Go-to-Market

Partners typically position SunTec as:

In short: a long-term platform, not just a compliance checkbox.

Yes. We regularly support early technical and security discussions for public-sector and government-linked organizations.

Common revenue streams include:

SunTec’s platform revenue complements—not replaces—your services.

We support:

You still have options:

The conversation shifts from “ASP selection” to long-term strategy.

Discover the right e-Invoicing solution tailored to your business needs.

Related Insights on E-Invoicing

11 Questions Every Organization Should Ask Before Choosing an E-Invoicing System

The Hidden Strategic Value of UAE’s E-Invoicing Mandate

Building Resilient E-Invoicing Architectures: Avoiding Tech Debt and Siloes

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Looking to Partner with us on E‑Invoicing?
Here’s Everything you Need to Know.

11 Questions Every Organization Should Ask Before Choosing
an E-Invoicing System

Building Resilient E-Invoicing Architectures: Avoiding Tech Debt
and Siloes